Contact information

Contact Information

Last updated: October 15, 2026

If you have questions about your order, digital products, payments, refunds, downloads, access issues, or our website, you can contact NALQIR LLC using the information below.

Customer Support

For enquiries regarding:

Orders
Digital product access
Download issues
Payment questions
Refund requests
Technical problems
Product information
General enquiries

please contact us at:

contact@nalqir.com

Response Time

We aim to respond to all customer enquiries within a maximum of 2 business days, Monday through Friday, excluding public holidays.

Messages received during weekends or public holidays will begin to be processed on the next business day.

Information to Include

To help us assist you efficiently, please include, where applicable:

Your full name
The email address used for your purchase
Your order number
The product purchased
A brief description of your question or issue

For technical problems, screenshots or other relevant information may also help us investigate the issue more efficiently.

Product-Related Questions

Our customer support can assist with questions relating to:

Accessing purchased guides
Downloading digital files
Understanding product contents
Technical access issues
General questions about our mechanical-watch educational resources

Customer support does not provide:

Professional watch repair
Watch servicing
Authentication services
Professional appraisal
Investment advice
Financial advice
Dealer or brokerage services

Mechanical Watch Questions

Our guides provide introductory educational information concerning topics such as:

Mechanical movements
Watch terminology
Buying considerations
Ownership habits
Service records
Everyday watch care

Individual watches differ, and manufacturer documentation should be followed where appropriate.

Repair and Servicing Questions

NALQIR guides are not professional repair manuals.

Internal procedures such as movement disassembly, lubrication, regulation, component replacement, case opening, or water-resistance testing may require appropriate professional training and equipment.